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Grievance Form

GRIEVANCE REDRESSAL INCLUDING EXAMINATION CONSTITUTION

OVERVIEW

A Grievance Redressal cell of KMM College of Arts and Science , Thrikkakara has been constituted with nine members to probe into the student grievances which comprises the Principal and Heads of the Department. Students are encouraged to submit their grievances on academic or non-academic matters. Anyone with a genuine grievance may approach the Grievance Redressal Committee in person. In case, the person is unwilling to appear in self, grievances may be sent in writing or email to the Officer in- charge of Students Grievance Redressal Committee or Principal.

NEED

The need of a grievance redressal committee in a higher educational institution is inevitable for maintaining the goodwill of the institution and attaining credibility among the students, parents and the society as well. KMM College of Arts & Science has constituted the grievance cell committee with the objective of creating compatibility, objectivity and accountability in carrying out the functions of the college, particularly in conducting examinations and also focuses on the complaints lodged by the students.

  • The committee pays attention to the timely redressal of the complaints after being evaluated its merit in a fair manner. It looks into the grievances of the students pertaining to academic and non-academic matters within the campus.
  • It aims at strengthening the bond of the students with the teachers and the institution and thereby upholding the dignity of the college.
  • The grievance cell ensures a platform where the students are free to express their suggestions for improving the academics and administration in the college. Thus it aims to promote a conducive environment among the students.
  • To ensure effective solution to the students’ grievances with an impartial approach and thereby maintaining a healthy working atmosphere in the college.
  • It particularly looks into the matters of harassment and strict actions are initiated for unfair practices if any reported by anyone within the campus.
  • To ensure proper conduct of the internal and external examinations as per the guidelines of the university.
  • To resolve the grievances of the students and the teachers related to internal examination.
  • Internal examinations and retests are conducted time bound as per the rules and regulations of the university.

OBJECTIVES

  • To develop an organizational framework to resolve Grievances of Students and other stakeholders
  • • To provide the Students access to immediate, hassle- free recourse to have their Grievances redressed
  • To enlighten the Students on their duties and responsibilities to access benefits due under the policies
  • To establish structured interactions with Students to elicit information on their expectations

FUNCTIONS

  • Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
  • The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one student.
  • Post receipt of the complaint/application, the committee will decide on the merit of case regarding scope of further discussion, investigation and act promptly.
  • The GRC acts as a mediator to settle complaints ,if required.
  • GRC shall consider redressing grievances within a reasonable time.
  • The cell will give a report to the higher authority and seek guidance about the cases attended .

GRIEVANCE REDRESSAL PROCESS

This cell is established with an aim and objective to provide the students an easy and readily accessible mechanism for prompt disposal of their day to day grievances.

Grievance procedure for redressal of grievances is as follows:

Complaints affecting one or more individual students in respect of their:

  • Training
  • Examination
  • Valuation
  • Activities
  • Learning conditions
  • Staff
  • Institution
  • Settlement of disputes

Stages for Redressal of grievances

First stage

The department level grievances are attended by the class teachers concerned who are mentors along with the department heads. The student coordinators and staff coordinators of various clubs and associations act as facilitators to communicate and sort out the grievances pertaining to various clubs and associations.

Second stage

Unresolved grievances at the department level and association level are referred to as the Grievance Redressal Cell of the institution. The students can approach the Grievance Redressal Cell of the institution with their complaints of common interest too. They can directly communicate them to the Principal/Educational consultant/management representative who visits the college on a weekly basis.

Third stage

Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with other members of the management, parents, and faculty. With the collective efforts of all the stakeholders -the management, department heads, class teachers, various staff coordinators of clubs and associations, the Grievance Redressal Cell resolves the complaints promptly and efficiently.

All the members are requested to put in their best efforts to examine and redress the genuine grievance submitted by students at different stages expeditiously. In case, if the student is still not satisfied with the outcome of the Grievance Redressal cell ,the issue would be taken up at the University level.

MEMBERS

Chairperson : Principal

Convener : HoD,Dept of Computer Science

Members(All HoDs)